Service Statistics

Our focus is to simply make our clients' lives easy, allowing them to focus on the higher level functions.

Help Desk

Service Statistics

Take a more in-depth look into our Helpdesk Reporting; Daily, Weekly & Monthly.


Daily Solved Ratio


Solved Vs Created 97%
Var to Goal 97 / 100%

Response Ratio


Less than 2 Hours 99.7%
Var to Goal 99.7 / 100%

Tickets Created


Daily - Avg (3 Months) 31

Tickets Solved


Daily - Avg (3 Months) 30

Managed Desktops

827+

Managed Laptops

391+

Managed Servers

221+

Azra Defend Endpoints

1,162+

Anti-Virus Endpoints

1,439+

Monitoring Endpoints

1,419+

Average
Response Time

6 Mins

Customer Satisfcation

96%

First Touch Resolution

82%

3 Reasons to Partner.

Take yourself to the peak of IT Managed Service Excellence!


Fixed Cost Schedules


The days of doubt are gone, we provide acurate budgeting when spending on IT. All of our monthly agreements are fixed cost & require no more to pay.

Dedicated Engineers


Any Architecture, Any System, Any Server, Anytime. We live for the challange. All of our staff can provide instant support without the need to escalate.

Customer Satisfaction


No matter the size of your business, all of our customers are treated with the same level of respect and care. We look after our staff so they look after you.

View our Managed Services

Take a deeper look into our Managed Services!


View Here